Table of Contents
INTRODUCTION
This document constitutes a binding legal agreement between you (the "User," "Customer," or "Subscriber") and Global Trust Mortgage Bank ("GTMB," "we," "us," or "our"). These Terms and Conditions govern your access to and use of the Bill Payment Services provided via the GlobalTrust Mobile Application, digital banking channels, and electronic platforms within the Federal Republic of Nigeria.
By initiating any bill payment transaction on the GlobalTrust platform, you unconditionally agree to be bound by these Terms and Conditions, in addition to our General Terms and Conditions and prevailing Central Bank of Nigeria (CBN) regulations.
1. DEFINITION OF SERVICES
1.1. Bill Payment
"Bill Payment" refers to the electronic payment service that allows GlobalTrust users to settle financial obligations to designated third-party utility providers, merchants, government agencies, and service aggregators (collectively referred to as "Billers").
1.2. Billers
"Billers" include, but are not limited to, Electricity Distribution Companies (DisCos), Telecommunication Operators (Airtime & Data), Cable Television Providers, Internet Service Providers (ISPs), Betting and Lottery Operators, and Government Revenue Portals (e.g., FIRS, LIRS, Remita collections).
1.3. Aggregator
"Aggregator" means third-party payment switching and processing companies (e.g., Interswitch, Flutterwave, Remita, Unified Payments, NIBSS, EasyPay) that route payment instructions from the GlobalTrust platform to the Billers.
2. CUSTOMER OBLIGATIONS & ACCURACY OF INFORMATION
2.1. Account Adequacy
You must maintain a sufficient withdrawable balance in your TrustWallet to cover the total bill value plus any applicable convenience fees or statutory taxes before initiating a transaction.
2.2. Input Accuracy
You are solely responsible for ensuring the accuracy of all unique identifiers required to process a bill payment. This includes, but is not limited to:
- Prepaid/Postpaid Electricity Meter Numbers
- Cable TV Smartcard / customer identification numbers (e.g., DSTV/GOTV IUC numbers)
- Mobile Phone Numbers for airtime and data top-ups
- Government Assessment/Tax Identification Numbers (TIN)
CRITICAL NOTE ON MISROUTED FUNDS: The GlobalTrust system processes transaction requests automatically based on the alphanumeric inputs you provide. We cannot reverse, retrieve, or cancel payments made to an incorrect meter number, wrong phone number, or invalid smartcard account once the Biller or Aggregator has processed the payment.
3. FEES, RATES, AND STATUTORY LEVIES
3.1. Convenience Fees
GTMB reserves the right to charge a processing or convenience fee on select bill payment categories. Any applicable fee will be transparently displayed on the transaction confirmation screen prior to your PIN authorisation.
3.2. Value Added Tax (VAT)
In compliance with the Value Added Tax Act of Nigeria, a statutory 7.5% VAT will be applied strictly to the convenience fee component of the transaction, where applicable.
3.3. Tariff Adjustments
Biller tariffs (such as electricity token rates or cable subscription bundles) are set exclusively by the respective Billers or regulatory bodies (e.g., NERC, NCC). GTMB does not control, modify, or profit from these external tariff adjustments.
4. TRANSACTION PROCESSING AND THIRD-PARTY DEPENDENCIES
4.1. Processing Timelines
While GTMB endeavours to ensure all bill payments are executed instantly, fulfilment relies on the uptime and operational stability of third-party Aggregators and Biller networks.
4.2. Delayed Tokens / Value Delivery
On occasion, a payment may be successfully debited from your TrustWallet, but the corresponding value (e.g., electricity token generation or subscription activation) may be delayed due to Biller downtime.
4.3. Token Retrieval
For electricity bills, generated utility tokens will be delivered via in-app receipts, SMS, or email. If a token is not received but your account has been debited, you can retrieve the token directly from your GlobalTrust transaction history or contact our Customer Success Team.
5. FAILED TRANSACTIONS, REVERSALS, AND REFUNDS
5.1. Automated Reversals
If a bill payment transaction fails at the Aggregator or Biller gateway level, the GlobalTrust system will initiate an automated reversal of the debited principal sum and associated fees back to your TrustWallet.
5.2. Manual Resolution Window
In instances where a transaction is unfulfilled by the Biller but an automated reversal does not occur immediately, the funds will be placed in a temporary holding state. GTMB will investigate and resolve such logs within 24 to 48 hours, subject to reconciliation timelines with external payment switches.
5.3. No Liability for Biller Defaulters
GTMB accepts no liability if a Biller disconnects, suspends, or penalises your service due to delayed payment delivery resulting from network congestion or payment gateway downtime.
6. TRANSACTION LIMITS AND SECURITY
6.1. Daily Limits
Bill payments are subject to standard daily and single-transaction velocity limits. These limits are governed by your Know Your Customer (KYC) tier, corporate approval matrix, or custom safety thresholds configured on your GTMB profile.
6.2. Authorisation Security
Every bill payment must be validated using your secure transaction credentials, such as your 4-digit GlobalTrust PIN, biometric authentication, or a multi-factor authentication (MFA) token.
6.3. Corporate Workflows
For GTMB Corporate profiles, bill payments will remain in a pending state until they successfully clear your organisation's designated multi-tier approval workflow (e.g., 3-Level Review).
7. DISCLAIMERS AND LIMITATION OF LIABILITY
7.1. Platform Role
GTMB acts solely as a payment presentation and transaction routing platform. We do not provide the underlying utility or commercial services.
7.2. Limitation of Liability
GTMB shall not be held liable for any losses, disruptions, or damages arising from:
- Faulty or degraded services provided by the Biller after payment delivery.
- System updates, database overhauls, or structural service blackouts executed by utility networks (e.g., regional grid collapses or telecom fiber cuts).
- Any unauthorised transaction stemming from the compromise, sharing, or negligent handling of your GlobalTrust PIN, device, or security tokens.
8. GOVERNING LAW AND DISPUTE RESOLUTION
8.1. Governing Law
These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of the Federal Republic of Nigeria.
8.2. Dispute Resolution
Any disputes arising from or in connection with the Trust Target Account shall first be subjected to amicable resolution through the GTMB Customer Success team within 14 days; failing which, the dispute may be referred for final determination, with the prior written consent of the Parties, the dispute may be referred to be resolved finally by mediation at the Lagos Multi-Door Courthouse (“LMDC”). The rules of the LMDC Law, 2015, shall apply with a single mediator appointed by the LMDC. Any settlement terms agreed upon by the Parties at the Mediation shall be binding on all Parties; Unresolved disputes shall be submitted to the competent courts of jurisdiction in Lagos State, Nigeria.